Warranty or Complaint

Warranty

If a situation arises in which, for example, an order is damaged during transport or another problem occurs for which a warranty claim can be made, we kindly request that you inform us of this. We would like to receive an e-mail with the details of the order, the reason for the complaint and attached photos to support your request. If the defect falls within the warranty, we will take care of repair or replacement free of charge.

Complaint

It can always happen that something does not go exactly as planned. We advise you to first make complaints known to us by sending an email to info@volpracht.nl

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.”